Shipping & returns FAQs
Egotton Frequently Asked Questions (FAQs)
Welcome to Egotton! Below are answers to common questions about shopping with us.
For further assistance, contact us at service@egotton.kr or +82 10 5805 9658.
Orders & Payments
How do I place an order?
Domestic (South Korea): 1–3 business days via CJ Logistics. International: 4–7 business days via FedEx Connect Plus. See our Shipping Policy for details.
What if my payment fails?
Check your card details or network connection. If the issue persists, contact service@egotton.kr for support.
Shipping
How long does shipping take?
Domestic (South Korea): 1–3 business days via CJ Logistics. International: 4–7 business days via FedEx Connect Plus. See our Shipping Policy for details.
When will I receive my refund?
Use the tracking number provided in your shipping confirmation email to monitor your order’s status.
Returns & Refunds
How do I request a return?
Contact service@egotton.kr within 14 days of receipt. Review our Returns Policy for conditions and instructions.
When will I receive my refund?
Approved refunds are processed within 7 business days to your original payment method. Bank processing may add 3–5 days. Contact service@egotton.kr if delayed beyond 15 business days.
Account & Privacy
What if I forget my account password?
Click “Forgot Password” on the login page to receive a reset link via email.
How is my personal information managed?
Your data is protected per our Privacy Policy. Request access, updates, or deletion at service@egotton.kr.
Other
Can sale items be returned?
Sale items are non-returnable. Please review product details before purchasing.
Where can I find your contact details?
Email: service@egotton.kr
Address: 20F Egottonstudio, 121 Digital-ro, Geumcheon-gu, Seoul, Republic of Korea, Postal Code 08505
Phone: +82 10 5805 9658
Business Registration Number: 389-11-01965
Additional Inquiries
If your question isn’t answered here, reach out to us at service@egotton.kr.
We’re here to help!